FAQs

Frequently asked questions

About the store

We are open from 11:00 to 20:00. We are closed during the New Year holidays.

Located on the 1st floor of Mikuni Ginza 7 Building, 6-11 Ginza 7-chome, Chuo-ku, Tokyo.
Postal Code: 104-0061
Phone: 0120-510-035
Please see the store information page for details.

Reservations can be made through our website or by phone (0120-510-035).

You can specify your preferred staff member on the reservation page.
Reservations here

You can contact us by phone (0120-510-035 or +81 3 6228 5130) or by fax (03-6280-6530).
You can also use our contact form or email us at info@mira-jewellery.com .

About after-sales service

We offer a variety of after-sales services, including cleaning, maintenance, and stone re-setting, to ensure you can enjoy your jewelry for a long time.

Yes, we can. Please apply through the reservation page .
The first session is free, but from the second session onwards it will cost from 5,000 yen depending on the content.

Yes, the first session is free. After that, the fee starts from 5,000 yen (depending on the content).

Yes, you can make reservations on our website.
Reservations here

MIRA offers a "replacement service." After your MIRA jewelry purchase has been appraised, you can use the value of your purchase as part of the purchase price.

*We only accept trade-ins for MIRA products; we do not accept trade-ins for products from other companies.

We accept returns within 7 days of receiving your item. If your return is accepted, we will provide you with a return shipping label and instructions.
Please contact us at info@mira-jewellery.com .

All jewelry comes with a MIRA warranty. Any defects that occur during normal use (such as loose stones or metal fittings) will be repaired free of charge.

About Shipping

In-stock items usually ship within 3 business days.
Products that require customization or sizing may take 2-4 weeks to produce.

Shipping is free within Japan. International shipping is subject to a shipping fee, which varies depending on the region. For more information, please contact info@mira-jewellery.com .

About payment

In addition to various credit cards, we also accept electronic payments (WeChat Pay, Alipay, UnionPay, Apple Pay, Google Pay, Shop Pay).

*Shop Pay is only available on the website. Cash can also be used in-store.
*Cash on delivery is not available.

All prices in Japan include tax.

This site uses SSL encrypted communication to safely protect your personal information and credit card information. Please use it with confidence.

About our various services

Yes, we do this free of charge. Please select "Gift wrapping" when paying.

Yes, you can select this option in the message box when making payment.

Yes, we accept orders starting from 5 million yen. For more information, please click here .

All jewelry will be delivered in a special MIRA box.

If you require a receipt, please let us know when ordering or contacting us.

About Jewelry

These diamonds have the same chemical composition and structure as natural diamonds, but are grown in a lab using cutting-edge technology, making them an ethical and sustainable choice.

There is no difference in their scientific or physical properties. The only difference is their place of origin. All stones come with a certificate of authenticity.

MIRA's dedicated craftsmen carefully finish each piece in the atelier.

Avoid wearing the product while bathing, playing sports, or sleeping. Wipe gently with a soft cloth and store in the dedicated case.

It is not sold individually online. It can be purchased in-store.

About the brand

"MIRA"
Miracle (Miracles and trajectories) Miryoku (Charm) Radiance (Gentle glow from within)
It is a brand name that combines

Based on the philosophy that "the most enduring charm is a sustained and robust inner radiance," we express the inner light of women in the form of jewelry.

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